Privacy request
Delete your CreditFixPro account
CreditFixPro provides in-app account deletion and a public support path for users who cannot sign in. Do not include full Social Security numbers, full account numbers, passwords, or payment card details in any deletion request.
Delete from inside the app
- Sign in to the account you want deleted.
- Open Account settings.
- Use Delete Account and type DELETE when prompted.
If you have an Apple App Store or Google Play subscription, cancel it in your store subscription settings first. Stripe web subscriptions are canceled as part of the deletion flow when billing is configured.
Request deletion when you cannot sign in
Email support@getcreditfixpro.com from the email address on your CreditFixPro account with the subject Account deletion request. Support may ask you to verify account ownership before deletion is completed.
What deletion removes
Account deletion removes user-scoped app records such as your profile, parsed report data, dispute records, score entries, app events, parser analytics, and draft-token records, as well as supported account files such as score evidence and feedback screenshots. Credit report PDFs submitted through the current parser are not retained after parsing. Any bound partner application is deleted. If it created an approved affiliate record, the affiliate is closed and its contact name, email, and referral code are pseudonymized while only the limited attribution and payout evidence described below remains.
Some provider-side records may remain where required for security, billing, fraud prevention, dispute resolution, tax, chargeback, or legal compliance. After deletion we retain a minimal identity record (name, email, and mailing address) for fraud-prevention and legal-compliance purposes only. If you accepted paid checkout or updated paid terms, we also retain the immutable acceptance and provider-correlation history, including pending provider cleanup or redaction status, for the disclosed legal-retention period or an applicable legal hold. If a paid referral affected your account, we also retain pseudonymous earned or received reward-status, reversal, and annual-cap evidence for fraud prevention, payout accuracy, and accounting through its recorded retention date or an applicable legal hold. Stripe Customer deletion is required, but Stripe may retain limited processor records where required for billing, fraud prevention, disputes, tax, or legal compliance. Both are included in an export requested before deletion. Your login itself is fully deleted, and the same email address can be used to register a new account.